退款政策 Refund Policy


感謝您在 taiwantrip 購物。

Thanks for shopping at taiwantrip.

如果您對購買的商品不完全滿意，我們將竭誠為您提供協助。

If you are not entirely satisfied with your purchase, we're here to help.


商品鑑賞期 Product Inspection Period

除易於腐敗、保存期限較短（退貨／取消時即將逾期）類之食品、客製化商品、當期之報紙、期刊或雜誌、經拆封之影音商品或電腦軟體、遊戲點數卡、其他點數卡、已拆封之 個人衛生用品等按「通訊交易解除權合理例外情事適用準則」不適用 7 天鑑賞期之商品外，從商品抵達您手上開始即擁有７天商品鑑賞期 （７天含假日）。

With the exception of perishable food items, short shelf-life products (those nearing expiration upon return/cancellation), customized goods, current newspapers, periodicals, magazines, unsealed audio-visual products, computer software, game point cards, other digital point cards, unsealed personal hygiene products, and other items exempted from the seven-day inspection period under the "Reasonable Exceptions to the Right of Withdrawal for Distance Transactions," you have a seven-day inspection period (including holidays) starting from the date the product arrives at your address.

如有退貨需求，請於收到商品７天內聯絡客服人員，並提供「姓名」、「訂單編號」、「連絡電話」、「退貨商品名稱」、「退貨原因及照片」等資料，客服人員收到後將會協助您進行退換貨。

If you need to return a product, please contact customer service within seven days of receiving it. Provide the following information: "Name," "Order Number," "Contact Number," "Product Name," "Reason for Return," and relevant photos. Once received, our customer service team will assist you with the return or exchange process.

客服信箱 Customer Service Email：service@icdhalal.com

客服專線 Customer Service Hotline：+886-3-935-1581 / +886-3-936-0800


退貨須知 Return Policy

退貨商品須為未經使用，且無非人為瑕疵所造成的污損、故障，消保法保障 7 天鑑賞期僅供您猶豫並確認商品是否符合您的需求，並非商品的試用期；如本商店有提示您者，請保留完整的原始包裝（含外包裝紙盒），否則恕不接受退貨。

Returned products must be unused, undamaged, and free from defects caused by improper handling. The seven-day inspection period is for customers to assess the suitability of the product, not for trial use. If instructed by our store, please retain the original packaging (including outer boxes), or the return request may not be accepted.


換貨須知 Exchange Policy

僅限於商品有瑕疵或損壞的情況下，我們提供更換商品。如果您需要更換相同品項，請傳送電子郵件到 「service@icdhalal.com」。

Exchanges are only available for defective or damaged products. If you need to exchange an item for the same one, please email us at "service@icdhalal.com".

以下情況無法接受退貨:

Returns Will Not Be Accepted Under the Following Conditions:

  • 超過 7 天的商品鑑賞期。
  • Exceeding the seven-day product inspection period.
  • 易於腐敗、保存期限較短（退貨／取消時即將逾期）類之食品。
  • Perishable food items or products nearing expiration upon return/cancellation.
  • 客製化商品。
  • Customized products.
  • 當期之報紙、期刊或雜誌
  • Current newspapers, periodicals, or magazines.
  • 商品已拆封使用，或因人為因素而產生的破壞，如：污損、故障、損毀、磨損、擦傷、刮傷、髒污。
  • Products that have been opened, used, or damaged due to improper handling (e.g., stains, defects, damages, wear, scratches, dirt).
  • 退貨商品包裝破損不完整，或發票、配件不齊者。
  • Incomplete product packaging, missing invoices, or missing accessories.
  • 惡意或大量退貨。
  • Fraudulent or excessive returns.


其他無法退貨的品項：

Non-Returnable Items:

  • 禮品卡
  • Gift Cards
  • 可下載的軟體產品
  • Downloadable Software Products
  • 某些健康和個人照護品項
  • Certain Health and Personal Care Items
  • 內褲、襪子、胸墊等貼身衣物，基於個人衛生考量，售出後恕不提供退貨。
  • Underwear, socks, bra pads, and other intimate apparel cannot be returned due to hygiene considerations.


為完成退貨程序，您必須提供收據或購買證明。

To complete a return, you must provide a receipt or proof of purchase.



退款說明 Refund Policy

退款金額僅包括退貨商品本身購入金額，不包括原始訂單寄出時的運費或其他相關手續費，由taiwantrip品牌負擔寄回退貨物流之運費60元。

The refund amount only includes the purchase price of the returned product and does not cover the original shipping fee or other processing fees. The return shipping fee of NT$60 will be covered by OO Brand.

訂單退貨後若未符合滿額免運，總金額未達免運門檻{ 包含全退 }，則需補支付原訂單之運費{ 超商取貨70元、宅配100元 }，寄回退貨物流運費60元則由taiwantrip品牌負擔。

If, after a return, the remaining order total no longer qualifies for free shipping (including full order returns), you will need to pay the original shipping fee {Convenience Store Pickup NT$70, Home Delivery NT$100}. However, the return shipping fee of NT$60 will still be covered by OO Brand.

辦理退貨之訂單如有贈品，扣除退貨商品的總金額未達贈送標準時，須將贈品以全新狀態一並寄回，否則將在退款時候除贈品的原價金額（視同購買）。

If the returned order includes a promotional gift and the adjusted total after returns no longer qualifies for the promotion, the gift must be returned in new condition. Otherwise, the original price of the gift will be deducted from the refund (as if purchased separately).



退款方式 Refund Method

貨到付款者 ：確認退貨成功後，則將退款費用轉帳至您提供的銀行帳戶中。

Cash on Delivery (COD): Once the return is confirmed, the refund will be transferred to the bank account you provide.